Question 1

What is your return policy?

Accepted Answer

We offer a hassle-free 10-day return policy. Items must be unused, unwashed, and in their original condition with tags intact.

Question 2

How do I initiate a return or exchange?

Accepted Answer

Simply email us at support@glowfriendly.com with your order number and reason for return/exchange. We’ll guide you through the process.

Question 3

Are all items eligible for return?

Accepted Answer

Eligible: Regular-priced items in original condition.
Not Eligible: Final sale items, and promotional offer purchases.

Question 4

How long does it take to process a refund?

Accepted Answer

Refunds are processed within 7-10 business days after the returned item is received and inspected.

Question 5

Can I exchange an item for a different size?

Accepted Answer

Yes! If the requested size is available, we’ll send it to you. If not, we’ll issue a refund.

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